Support & Service
We support customers across Europe through a service network with local teams. From installation and onboarding to technical support, maintenance planning, and warranty handling, we help you keep your machine running smoothly. Support is available during business hours, and we typically respond within 24 hours.
Everything You Need to Operate Confidently
This page is your comprehensive service hub. Use the links below for detailed information on installation, training, maintenance, spare parts, and warranty coverage. If you’re choosing a machine for the first time, we recommend browsing machines first and then requesting a quotation with your country and location type.
Installation & Setup
Europe-wide installation coordination with local teams. Typical setup is completed within 1–3 days after delivery (site readiness required).
Training & Technical Support
On-site and remote training: daily operation, restocking, cleaning, payments, troubleshooting, and dashboard usage. Support via WhatsApp and email.
Maintenance & Service
Prevent downtime with routine service planning, troubleshooting, and service coordination across Europe. Remote monitoring supported where applicable.
Warranty Coverage
2-year warranty with parts replacement under warranty conditions. Clear process for reporting issues and handling replacement parts.
Spare Parts & Components
Guidance on spare parts availability, recommended operator spares, and how parts are handled under warranty and service routines.
After-Sales Support
Ongoing support to keep operations stable: best practices, troubleshooting help, and guidance as you scale from one machine to multiple sites.
How to Reach Support
We provide multiple convenient channels for support to ensure you can reach us when you need assistance. Our support team is trained to handle a wide range of operational and technical questions efficiently.
Support channels and contact methods
Support is available during business hours via WhatsApp and email. We typically respond within 24 hours. To speed up resolution, please include your machine model, country, and a clear description of the issue (photos or short videos significantly help with diagnosis).
Tip for Faster Support: Always include your machine model number, specific location/country, clear description of the issue, and any error messages displayed. Photos or videos showing the problem significantly accelerate the troubleshooting process.
Warranty coverage information
- We provide a comprehensive 2-year warranty with parts replacement included under warranty conditions
- Warranty coverage applies when machines are operated according to recommended guidelines and maintenance routines
- Clear documentation and process for warranty claims and parts replacement
- Extended warranty options available for additional coverage beyond the standard period
- For full details and specific terms, visit the Warranty Coverage page
Support & Service FAQs
Common questions about our support services, response times, and warranty coverage across Europe.
Do you provide support and service across all European countries?
Yes. We support customers across all European countries through our established service network with local teams. This comprehensive support includes installation coordination, training, technical assistance, and maintenance planning. Our network covers all EU member states plus Switzerland, Norway, and the United Kingdom with local language support available.
What is your typical response time for support requests?
Support is available during standard European business hours, and we typically respond to all inquiries within 24 hours. Urgent issues affecting machine operation often receive faster responses. We maintain dedicated support channels to ensure timely assistance for operational and technical questions.
What information should I provide when contacting support?
For efficient support, please include: your machine model number, specific location/country, clear description of the issue, any error messages displayed, and if possible, photos or short videos showing the problem. This information helps our team diagnose issues quickly and provide accurate solutions.
Do you provide comprehensive training for new operators?
Yes. We offer both on-site and remote training covering all aspects of machine operation including daily procedures, restocking processes, cleaning and hygiene routines, payment system setup, troubleshooting techniques, and dashboard usage for performance monitoring. Training is customized based on your experience level and specific requirements.
What is included in the standard 2-year warranty?
The standard 2-year warranty includes parts replacement under warranty conditions for manufacturing defects and normal wear components. Coverage applies when machines are operated according to recommended guidelines and maintenance schedules. The warranty covers critical components including heating elements, control systems, payment mechanisms, and structural components. Full warranty terms are provided with each machine purchase.
Can you support multi-location operations and scaling?
Absolutely. We provide specialized support for both single-machine operators and multi-site deployments. This includes comprehensive setup guidance, standardized maintenance routines, centralized monitoring options, and ongoing support as you scale your operations across multiple locations throughout Europe.
What languages are supported for training and documentation?
We provide training and support materials in multiple European languages including English, German, French, Spanish, Italian, Polish, and Dutch. Additional languages can be arranged based on your specific location and requirements. All major documentation is available in multiple language versions.
Do you offer extended warranty or service contracts?
Yes. We offer extended warranty options and comprehensive service contracts beyond the standard 2-year period. These provide ongoing peace of mind, predictable operating costs, and continued access to our support network, spare parts, and maintenance coordination services throughout Europe.
Need Support or Planning a Purchase?
If you’re already operating a machine, contact our support team via WhatsApp or email for assistance. If you’re in the process of choosing the right model, request a detailed quotation and tell us about your country and specific location type. We’ll recommend the optimal setup and explain our comprehensive support plan clearly.