Warranty Coverage
Every VendoPizza machine includes a 2-year warranty with parts replacement included under warranty conditions. We keep the process simple: report the issue with the right details, we diagnose quickly, and we coordinate parts and service through our Europe-wide support network.
What the Warranty Covers
Our warranty is designed to protect operators from unexpected failures and reduce downtime risk. Coverage is focused on machine parts and functionality, with parts replacement included under warranty conditions. Exact handling can depend on the model and the nature of the issue.
Included in the 2-year warranty
- Comprehensive 2-year warranty period from installation date
- Parts replacement included under warranty conditions
- Diagnostics support via WhatsApp and email during business hours
- Service coordination through our Europe-wide support network
- Remote troubleshooting assistance where applicable
- Technical guidance for operational and maintenance issues
- Priority support for warranty-related inquiries
- Clear documentation and warranty claim process
How we help you minimise downtime
- Fast issue intake with clear documentation requirements
- Remote troubleshooting and diagnostics where applicable
- Efficient replacement parts coordination when needed
- Guidance on preventive routines to avoid repeat issues
- Regular performance monitoring recommendations
- Proactive maintenance planning assistance
- Multi-language support for warranty inquiries
- Clear communication throughout the warranty process
Good to know: Maintaining a consistent cleaning routine and following the recommended operating guidelines helps ensure stable performance and supports smooth warranty handling. For detailed operational routines and maintenance schedules, see Maintenance & Service.
How to Claim Warranty Support
The fastest warranty support happens when we receive complete information from the start. Below is the recommended process used by successful operators across Europe.
Warranty claim process steps
- Contact our support team via WhatsApp or email during business hours
- Provide your machine model number, country, and clear description of the issue
- Send clear photos/videos of the screen message or affected area when possible
- Include installation date and location type (station, campus, hospital, workplace)
- Our team performs remote diagnostics where possible and confirms next steps
- If parts replacement is required, we coordinate replacement under warranty conditions
- We provide guidance for preventive measures to avoid future similar issues
Important Tip: Always include the installation date and specific location type. This information helps us prioritize the correct support path and ensure the fastest resolution. Photos or videos showing the issue significantly accelerate the diagnosis process.
Warranty Conditions (Clear and Practical)
Warranty coverage is intended for normal commercial use with recommended operation and maintenance routines. Some situations may require additional review, such as damage caused by improper handling, unauthorised modifications, or operating outside recommended conditions.
To keep warranty handling smooth
- Follow the recommended cleaning and hygiene schedule consistently
- Use the machine as intended for normal commercial operation
- Avoid unauthorised modifications or alterations to the machine
- Report issues early to prevent escalation and bigger downtime
- Maintain proper operating environment conditions
- Use recommended supplies and consumables when applicable
- Keep accurate records of maintenance activities
- Notify us immediately of any operational changes or issues
Related service and support pages
- Support & Service Hub – Comprehensive support overview
- Training & Technical Support – Operational guidance
- Installation & Setup – Installation documentation
- Spare Parts & Components – Parts information
- Maintenance & Service – Preventive routines
- After-Sales Support – Ongoing assistance
- Compliance Information – Regulatory requirements
- Operational Guides – Best practices
Extended Warranty Options: Beyond the standard 2-year period, we offer extended warranty options and comprehensive service contracts. These provide continued peace of mind, predictable operating costs, and ongoing access to our support network throughout Europe.
Warranty Coverage FAQs
Common questions about warranty duration, coverage, claims process, and European support.
How long is the standard warranty period?
The standard warranty period is 2 years from the date of installation. This comprehensive coverage includes parts replacement under warranty conditions and technical support through our Europe-wide service network. Extended warranty options are available beyond the standard 2-year period.
Are parts replacement included in the warranty?
Yes. Parts replacement is included under warranty conditions for manufacturing defects and normal wear components. The warranty covers critical components including heating elements, control systems, payment mechanisms, and structural parts. Replacement coordination is handled through our European service network.
How do I properly report a warranty issue?
Contact our support team via WhatsApp or email during business hours. Include your machine model number, specific country/location, clear description of the issue, installation date, and location type. Photos or videos showing the problem significantly help speed up diagnosis and resolution.
What is your typical response time for warranty claims?
We typically respond to warranty claims within 24 hours during business hours. Urgent issues affecting machine operation often receive faster responses. Our support team operates during standard European business hours with multi-language capabilities.
Do you provide warranty support across all European countries?
Yes. Warranty handling and service coordination is supported through our Europe-wide network covering all EU member states plus Switzerland, Norway, and the United Kingdom. We provide local language support and coordinate with regional service partners where necessary.
How important is routine maintenance for warranty coverage?
Following recommended cleaning and maintenance routines is essential for maintaining warranty coverage. Proper maintenance helps ensure stable performance and supports smooth warranty handling. Documentation of regular maintenance activities can be helpful for warranty claims. See our Maintenance & Service page for practical routines.
What happens after the 2-year warranty expires?
After the standard 2-year warranty period, we offer extended warranty options and comprehensive service contracts. We continue to provide technical support, spare parts, and maintenance coordination. Many operators choose to extend coverage to maintain peace of mind and predictable operating costs.
Can warranty coverage be transferred if I sell my machine?
Warranty coverage can typically be transferred to a new owner with proper documentation. The warranty period continues from the original installation date. We require notification of ownership transfer and may need to update our records. Some conditions may apply, so contact us for specific transfer procedures.
Need Warranty Support or Planning a Purchase?
If you already operate a machine and need assistance, contact our support team via WhatsApp or email during business hours. If you’re in the process of choosing the right model, request a detailed quotation and we’ll confirm the optimal setup with comprehensive warranty coverage for your specific location and requirements.