Training & Technical Support
We provide on-site and remote training, plus technical support to keep your pizza vending machine running smoothly. From daily operation and hygiene routines to payments, troubleshooting, and dashboard monitoring, our team helps you operate confidently. Support is available during business hours, and we typically respond within 24 hours.
Training That Makes Operation Simple
Training is delivered on-site during installation and can also be done remotely. The goal is to make sure you (or your staff) can operate the machine confidently from day one: serving customers, keeping quality consistent, and avoiding downtime.
What training covers
- Daily operation procedures and basic settings adjustment
- Restocking process and proper product handling techniques
- Cleaning schedule and comprehensive hygiene routine
- Payment setup (cashless) and transaction verification
- Troubleshooting common issues and error resolution
- Dashboard usage and performance tracking analytics
- Best practices for customer service and quality control
- Inventory management and stock optimization
On-site and remote options
We tailor training based on your setup and experience level. If you are a first-time operator, we keep it practical and step-by-step. If you’re scaling multiple locations, we focus on routines, efficiency, and monitoring.
- Comprehensive on-site training during installation
- Remote training for follow-ups and new staff onboarding
- Guidance for multi-site operations and management
- Customized training materials and operational guides
- Periodic refresher training sessions available
- Training documentation and video resources
Note: All training sessions include hands-on practice and Q&A sessions to ensure complete understanding.
Technical Support You Can Rely On
When you operate vending equipment, fast support matters. Our technical team can assist with diagnostics, settings, and operational questions. We support you during business hours and aim to respond within 24 hours.
What we help with
- Error guidance and systematic troubleshooting
- Payment system and transaction verification
- Configuration updates and operational settings optimization
- Best-practice operating routines to reduce downtime
- Guidance for cleaning and hygiene consistency
- Performance analysis and optimization recommendations
- Software updates and system maintenance
- Parts identification and replacement guidance
Remote monitoring and updates
Remote monitoring helps you (and us) keep performance stable by spotting patterns early and preventing avoidable issues. Depending on your model and setup, we can support software/configuration updates and monitoring guidance.
- Dashboard monitoring guidance and setup assistance
- Support for software/configuration updates (where applicable)
- Early troubleshooting based on alerts and performance data
- Performance reporting and analytics guidance
- Remote diagnostics for faster issue resolution
- Proactive maintenance alerts and recommendations
Warranty and support coverage
- Comprehensive 2-year warranty with parts replacement under warranty conditions
- Technical support available during standard business hours
- Remote troubleshooting and guidance for operational issues
- Access to technical documentation and troubleshooting guides
- Priority support for warranty-related inquiries
- For full support information, see Support & Service
How to Reach Technical Support
We provide multiple channels for technical support to ensure you can reach us conveniently. Our support team is trained to assist with a wide range of operational and technical questions.
Support channels and contact methods
We provide support via WhatsApp and email during business hours. For faster resolution, include your machine model, your country, and a short description of the issue (a photo or short video helps significantly).
Tip: For faster support, always include your machine model number, location, and clear description of the issue. Photos or videos of error messages significantly speed up troubleshooting.
Training & Technical Support FAQs
Common questions about our training programs, technical support, and warranty coverage.
Do you provide on-site training during installation?
Yes. We provide comprehensive on-site training during installation, covering all aspects of machine operation, maintenance, and troubleshooting. This hands-on training ensures you’re confident operating the machine from day one. Remote follow-up training is also available for new staff or refresher sessions.
What specific topics does the training cover?
Training covers daily operation procedures, restocking processes, cleaning and hygiene routines, payment system setup, troubleshooting common issues, dashboard monitoring, performance tracking, inventory management, and best practices for customer service and quality control.
How can I reach technical support and what information should I provide?
You can reach technical support via WhatsApp or email during business hours. For efficient assistance, please provide: your machine model number, location/country, clear description of the issue, any error messages displayed, and if possible, photos or videos showing the problem.
What is your typical response time for support requests?
We aim to respond to all support requests within 24 hours during business hours. Urgent issues affecting machine operation typically receive faster responses. Our support team operates during standard European business hours.
Do you provide remote monitoring and software updates?
Yes. Depending on your machine model and setup, we support remote monitoring, performance analytics, and software/configuration updates. Remote monitoring helps identify potential issues early and optimize machine performance. We provide guidance on dashboard usage and alert systems.
What does the 2-year warranty cover and how does support work during warranty?
The 2-year warranty covers manufacturing defects and normal wear components, including parts replacement under warranty conditions. During warranty, we provide technical support for operational issues, troubleshooting assistance, and coordination of any necessary repairs or parts replacement through our European service network.
Can I get training for multiple staff members?
Yes. We can train multiple staff members during installation and provide additional remote training sessions for new employees. For businesses with multiple locations, we offer customized training programs and operational documentation to ensure consistent operations across all sites.
What languages are supported for training and documentation?
We provide training and support materials in multiple European languages including English, German, French, Spanish, Italian, and Polish. Additional languages can be arranged based on your specific requirements and location.
Need Training or Technical Support?
Whether you’re preparing for your first installation or managing multiple machines, we’ll help you keep operations smooth, clean, and reliable. Request a quotation to confirm the right model and comprehensive support plan for your specific location and needs.